questions

On what sites do we publish your property?


In consultation with you, we look a the best booking channels for your property. We have experience with advertising on different channels, but prefer online platforms on which we can screen the guests well. For 95% of our customers, we only advertise on Airbnb. If you are interested in other channels, then we can you provide additional information here.




How do we fix the prices?


Every home is unique and has a different earning potential, depending on the amount of rooms, additional facilities, location and other variables.




How do we screen potential guests?


We only wish guests who are in good working order with your residence and do not cause any inconvenience. We are very careful with our screening and, among other things, look at previous reviews, the destination and the composition of a group. In some circumstances if there are doubts we may contact the guests directly to gather further validation.We give you as a homeowner the possibility to determine your screening policy for the selection of your guests.




What can I expect from Bieke if an important facility breaks down?


When you make your home available for rent, things may happen in and around the house, such as a clogged toilet, a defective central heating boiler or the loss of WiFi. BM provides the widest possible service for its customers and offers a helping hand in such scenarios. We visit the house and view the problem. If it turns out that we can correct the problem within an hour, we do this free of charge. If we are engaged in a job for more than an hour, we charge 40 euros per hour after the first hour. If it turns out that we ourselves are unable to solve the problems, we will (of course in consultation with you) call in the help of one of our permanent, reliable job partners.




Are there any other costs that I have to take into account?


During the intake interview we give you an indication of the average night price (also called 'base price') for which we expect to be able to rent out your property. We agree on a minimum booking value and a minimum night price in consultation with you. For bookings under 400 euros BM works with a minimum fee of 100 euros. This amount does not include VAT and cleaning costs. Prefer not bookings under 400 euros? Of course you can. We always try to generate bookings with the highest possible booking value. What is good for you is good for us! Of course, situations can always arise in which you want to use us for extra jobs. Suppose you want us to buy a vacuum cleaner for you because it has gone during your absence or you need someone to let a technician in because your internet is no longer working. In that case, we are of course also ready for you. We charge an hourly rate of 40 euros to carry out extra work that does not fall under the regular services. When we think we have to charge extra costs, we will always discuss this with you first.




How is the fee calculated and when can I receive the invoice?


For every booking you will receive a booking confirmation from Bieke. Here you can see who your guests are, in which period they will stay and what you will keep financially with the booking. You will receive one invoice for each booking. You can expect the invoice within the first 10 days after rental period. We charge 20% fee (Excluding VAT) on the gross booking amount.




How do I submit my home at the beginning of the rental period?


When the rental period starts, make sure that you leave the house completely clean and ready for the rental. We make sure that the beds are made with our linen and that towels and tea towels are ready for your guests. After each booking we clean your home for the next guests. Our cleaners use their own (environmentally friendly) cleaning products so you do not have to purchase them specifically. There must be a vacuum cleaner and possibly a mop in the home. Tip 1: Replace the old, leaking showerhead for a new, let the badly closing front door lock repair and check the boiler. It is often a small effort and thus avoids unnecessary repair costs and negative reviews. Tip 2: Clean your refrigerator and freezer well before you leave. If you leave items in your refrigerator, label the products that you do not want them to be thrown away by our cleaners. Store the personal and valuables. Guests like to stay in a home that belongs to a 'local'. You do not necessarily have to remove your personal items, but it is important that your house looks neat and attractive and is easy to clean. Property such as jewelery, collectibles, artwork and cash are often excluded from insurance. We therefore advise you to store valuables or your irreplaceable items or, better still, not to leave them in your home.




Store the personal and valuables.


Guests like to stay in a home that belongs to a 'local'. You do not necessarily have to remove your personal items, but it is important that your house looks neat, attractive and is easy to clean. Property such as jewelery, collectibles, artwork and cash are often excluded from insurance. We therefore advise you to store valuables or your irreplaceable items. Even better not to leave them in your home.




How does bieke act in case of damage?


Since we take the screening of your guests seriously, serious claims are rare. Unfortunately, we can not guarantee that guests will never cause any damage, the renting out of your residence simply involves some form of risk. Of course we do our utmost to limit this as much as possible and to handle everything properly. After your guests have left, we check your property to notice any damage. If this is the case, we will take photos of this, present it to you and if necessary submit a resolution request to your guest via the resolution center on the rental platform. If we do not agree with the guest, we ask this platform to mediate. In addition, we set a deposit so that the chance is increased that you will be reimbursed for the damage. The Landlords' Guarantee of Ex. Airbnb offers protection up to € 800,000 in damages. However, payments are subject to certain conditions, restrictions and exclusions. For example, Airbnb does not provide protection against normal wear and tear such as an old showerhead that broke during a guest's stay.





© 2018 by Bieke Martens.